VPRA gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which VPRA receives federal financial assistance.
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been excluded from the participation in, been denied the benefits of, or been otherwise subjected to discrimination under any program or activity for which VPRA provides assistance, and believes the discrimination is based upon race, color, national origin, gender, age, economic status, or limited English proficiency has the right to file a formal complaint.
If a complaint addresses a particular service provider, the complaint should be lodged with that provider. A complaint must be submitted within 180 days of the alleged discriminatory act. Complaints may also be filed with the US Federal Railroad Administration. If a complaint addresses VPRA, you may file the complaint through email via the link below, by phone or in writing.
For complainants who may be unable to file a written complaint, verbal information will be accepted by the Virginia Passenger Rail Authority at (804) 382-4886 as well as by the individual service providers.
Public Information Officer
919 East Main Street
Richmond, VA 23219