Privacy Policies

train in station
Amtrak Train going through a town

Privacy Policies

The Virginia Passenger Rail Authority (VPRA) is committed to protecting the privacy of its visitors. The following are VPRA’s internet privacy practices, which may be amended at any time without notice:

Virginia Laws

VPRA protects its records in accordance with applicable Virginia and federal law including, but not limited to, the Government Data Collection and Dissemination Practices Act and the Virginia Freedom of Information Act. Any web pages that appear after navigating away from the VPRA website are controlled by a different agency or entity, whose practices are not under VPRA’s control and for which VPRA is not responsible.

Essential Technical Information Collected and How it is Used

VPRA endeavors to collect only the minimum amount of information needed to provide services. VPRA will automatically collect and store the following essential technical information about your visit to the VPRA website:

  • The Internet domain and IP address from the device you used to access the website;
  • The type of browser and operating system you used;
  • The date and time you visited the website;
  • The pages visited; and
  • If you linked from another website, the address of that website.

The information collected is used to improve the content of VPRA’s web services and to help VPRA understand how people are using its website. VPRA analyzes this data to continually improve the value of the content on its website, the website’s functionality and to diagnose problems with VPRA’s servers.

If you send VPRA an e-mail message, it will collect the e-mail address and contents of the message, including audio, video, and graphic information or documentation you send. VPRA uses your e-mail address to respond to your request.

The only personal information VPRA collects is volunteered directly from individuals who subscribe to its services or participate in surveys. Collecting personal information is necessary for VPRA to deliver the services requested. Personal information collected, retained, and used is in VPRA’s judgment essential to administer its business and to provide products, services and other opportunities requested by VPRA’s customers.


When you visit a website and request information, the site’s server sends the request to you and then breaks the connection. The connection does not resume again until you perform another action. To ensure that VPRA maintains a connection between its server and your computer, VPRA uses a standard technology called a “cookie”, which is placed on your computer automatically unless your browser is not configured to “accept” cookies. A cookie is a very small amount of data that is sent from VPRA’s server to your computer’s hard drive. In addition, cookies allow VPRA to save the information that you input while progressing through an online transaction. If your browser is not configured to “accept” cookies, you will still be able to access the static information on VPRA’s website, but you will not be able to use certain features, such as VPRA’s online transactions.

Restrictions on the Disclosure of Customer Information

VPRA does not share, sell or trade its subscribers’ information to any outside company or organization. It does not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except as required by the Virginia Freedom of Information Act or other law.

Protection of Information via Established Security Procedures

VPRA maintains security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

Website Security

VPRA maintains security standards and procedures regarding unauthorized access to ensure that this service remains available to all users, and to prevent unauthorized attempts to upload or change information or otherwise cause damage. Information on individuals causing damage to the website will be traced and released to the appropriate legal bodies (such as the Virginia State Police) to investigate suspected or alleged criminal activity.