Non-Discrimination Policies

The Virginia Passenger Rail Authority is committed to providing passenger and commuter rail service that is accessible for all. The following policies are intended to enable VPRA to ensure that commitment.

Title VI Notice to the Public

No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit-related benefits. Any person or persons who believe that there is discrimination on the basis of race, color, national origin, or transportation disability as it relates to the provision of transportation services and transit-related benefits may file a complaint with the Federal Transit Administration and/or the U.S. Department of Transportation.

To file a complaint or to learn more about VPRA’s non-discrimination procedures, please contact VPRA at (804) 382-4886.

How to File a Complaint

Any individual, group, or entity that believes they have been subjected to discrimination prohibited by Title VI may file a written complaint with VPRA’s Title VI Program Coordinator. A formal complaint must be filed within 180 calendar days of the alleged occurrence or when the alleged discrimination became known to the complainant. The complaint must meet the following requirements:

  1. Complete the VPRA’s Title VI Complaint Form, which is in all translated into Spanish, Chinese, and Korean; or
  2. File a separate written complaint that includes:
    • name, address, and telephone number of the person filing;
    • how, why, and when the alleged discrimination occurred (as much specific, detailed information as possible about the alleged acts of discrimination and any other relevant information should be included); and
    • the names of any persons, if known, who the reviewer could contact for clarity of the allegations.

Signed and dated complaints may be submitted to one or both of the addresses listed below:

Virginia Passenger Rail Authority
ATTN: Title VI Coordinator
919 East Main Street, Suite 2400
Richmond, VA 23219

Or the complaint may be submitted to:

Federal Transit Administration Office of Civil Rights East Building, 5th Floor – TCR
1200 New Jersey Ave.,
SE Washington, DC 20590

If a complainant is unable or incapable of providing a written statement, a VPRA designee will, if necessary, interview the complainant and help convert verbal complaints to a written format.